Return Policy
Your satisfaction is important to us. If you wish to return a product, we follow clear and concise returns policies to make the process easy and safe for you.
Return policy
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Returns are accepted for both defective and non-defective products.
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The product must be in new condition , unused and without damage.
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Original packaging and labels must be intact.
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Personalised or customised items cannot be returned.
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Exchanges are not accepted.
Return process
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Please contact us at info@belleveo.com before returning the item, and always include your order number.
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You will receive the return address and instructions from our customer service.
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Returns must be sent by post. The return label is the customer's responsibility.
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Mark the package clearly as "RETURN" .
Return costs
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The customer is responsible for all return costs, unless the item is defective or incorrect.
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We recommend using a trackable and insured shipping method.
Damaged or faulty goods
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If you receive a damaged or incorrect item, please contact us within 7 days of receipt via info@belleveo.com
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Attach photos of the damage and your order number.
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In such cases, we cover the return costs and offer either a refund or a new item.
Refund
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Refunds are made via the same payment method as when purchasing.
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We process refunds within 14 days after we have received and inspected the return.
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Original shipping costs are not refundable.
Contact information
Company: Belleveo
Address: Trondheimsveien 184 0570 Oslo, Norway 0570
Telefon: +31 97010267515
E-post: info@belleveo.com
Contact: https://belleveo.com/pages/contact
